Racketry Terms of Service

Last updated: July 1, 2023

Thank you for using our products!

When we say “Company”, “we”, “our”, or “us” we are referring to Racketry d.o.o., Gabrsko 12, 1420 Trbovlje, Slovenia.

When we say “Product”, we mean any product created and maintained by Racketry d.o.o., Gabrsko 12, 1420 Trbovlje, Slovenia. That includes our main product the racket and all other accompanying products whether delivered within a web browser, desktop application, mobile application, or another format.

When we say “You” or “your”, we are referring to the people or organisations that own one or more of our Products.

We may update these Terms and Conditions (the “Terms”) in the future. Whenever we make a significant change to our policies, we will also announce them on our company blog.

When you use our Products, now or in the future, you are agreeing to the latest Terms. That's true for any of our existing and future products and all features that we add to our Products over time. By registering an Account or accessing or using any of the Products you are entering into a legally binding contract and you agree to abide by this Agreement.

Account Terms

You are required to register an account with us (a “Customer Account”) in order to use the Products. You agree to provide accurate and complete information, and you further agree to promptly update this information should it change. User will establish a username and password. We recommend users set up two-factor authentication for added security.

Payment and Replacements

You agree to pay all usage-based fees (if any) (collectively, “Fees”) for the Products and Services as specified at the time of purchase. Unless otherwise indicated at the time of purchase, all Fees exclude sales, use, value-add and similar taxes (collectively, “Sales and Use Taxes”), import tariffs, and shipping and handling fees, which shall be your responsibility.

For Products purchased directly from our website we may utilise a third party to process credit card payments on our behalf (a “Payment Provider”). The Payment Provider’s policies govern the processing of your payment, and you must refer to those policies and not this Agreement to determine your rights and liabilities. You agree to notify us of any changes required to keep your Card-on-File current and accurate. Your failure to maintain your Card-On-File may result in an interruption of your use of the Products and Services.

We process refunds according to our refund policy. Refunds are executed with a replacement of goods.

Cancellation and Termination

You are solely responsible for properly cancelling your account which we provide with a simple no-questions-asked cancellation link. If you need help cancelling your account, you can always contact our Support. All of your content will be inaccessible from the Products immediately upon account cancellation.

Use Restrictions policy

Verbal, physical, written or other abuse (including threats of abuse or retribution) of Company employee or officer will result in immediate account termination.

Modifications to the Service and Prices

Sometimes we may change the pricing structure for our products. If we do so, we will give at least 30 days notice and will notify you via the email address on record. We may also post a notice about changes on our websites or the affected Products themselves.

Security and Privacy

We take many measures to protect and secure your data through backups, redundancies, and encryption.

When you use our Products, you entrust us with your data. You agree that Racketry may process your data as described in our Privacy Policy and for no other purpose.

Copyright and Content Ownership

You acknowledge and agree that the software, code, hardware, trademarks, trade secrets, proprietary methods and systems used to provide the Products and the content made available or displayed by us through the Products, including all text, graphics, images and the look and feel of such Products are owned by or licensed to Racketry, including all intellectual property rights therein. Nothing in this Agreement shall be considered an assignment or other transfer of ownership in and to.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Products, use of the Products, or access to the Products without the express written permission by the Company.

You must not modify another website so as to falsely imply that it is associated with the Products or the Company.

Features and Bugs

We design our Products with care, based on our own experience and the experiences of customers who share their time and feedback. We also test all of our features extensively. As with any software, our Products inevitably have some bugs. We track the bugs reported to us and work through priority ones, especially any related to security or privacy.

Support for the Products and Services is available here: info@racketry.com

Liability

You expressly understand and agree that the Company shall not be liable, in law or in equity, to you or to any third party for any direct, indirect, incidental, lost profits, special, consequential, punitive or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if the Company has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the Products; (ii) the cost of procurement of substitute goods and Products resulting from any goods, data, information or Products purchased or obtained or messages received or transactions entered into through or from the Products; (iii) unauthorised access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the service; (v) or any other matter relating to this Terms or the Products, whether as a breach of contract, tort (including negligence whether active or passive), or any other theory of liability.

If you have a question about any of the Terms, please contact our Support team.