- Racketry, d.o.o.
- Gabrsko 12, 1420 Trbovlje
Last updated: July 1, 2023
Racketry d.o.o., Gabrsko 12, 1420 Trbovlje, Slovenia (“we”) wrote this policy to make it clear about our use of the Personal Data that is entrusted to us. If you want to exercise any of your rights in relation to our processing of your Personal Information, we are the responsible party.
We offer services to our users, through our:
Website Racketry - Smart Table Tennis Rackets (the “Website”);
Website app https://lab.racketry.com (the “Web app”);
mobile application (the “mobile app”);
“Services” listed above are products and services that are covered by this Policy.
“Personal Data” means any information that relates to an identified or identifiable individual, and can include information that you provide to us and that we collect about you, such as when you engage with our Services.
If you do not agree to these terms, please do not use our Service.
For general information and privacy questions please feel free to contact us via firstname.lastname@example.org.
Personal Data that we collect and Purposes of Data Processing
We use and share the above mentioned Personal Data for means of personalisation. We use information about you that we gather from cookies and similar technologies to measure engagement with the content on the Website, to improve relevancy and navigation and to personalise your experience.
b) When you place an order on our Website, you will need to provide an email address, a first and last name, and a shipping and billing address. In order to complete your order on our Website, you will also need to provide payment information, such as your credit card. This information is needed in order to process your order and is not stored on our servers but servers of our 3rd party providers. The 3rd party provider used for payment processing is Stripe.
c) You can register for the use of our Services by manually creating an account. By doing this you will need to provide a first name, last name, a valid email address and a password.
d) Racketry is designed to record telemetry data from the smart table tennis rackets and further process this information giving users enhanced training and playing experience via standard Bluetooth location protocol. In order to do that, it’s necessary to collect data about your location. We use the term “Location Data” to refer to the combined location data of a device.
e) We provide support services via direct email. We collect Personal Data you may have to provide to our team in the process. This includes, but is not limited to: your name and email address.
How we may share your Personal Information with third parties
We may share your data (including Personal Information) with our affiliates or Data Processing Partners, which are:
IT Services and Infrastructure Providers
Order Fulfilment Services
Third Party Advertising Providers
We may also release your information as permitted by law, such as to comply with a subpoena, or when we believe that release is appropriate to comply with the law; investigate fraud, respond to a government request, enforce or apply our rights; or protect the rights, property, or safety of us or our users, or others. This includes exchanging information with other companies and organisations for fraud protection.
Your rights in relation to your data
You have the following rights in relation to your personal information, which you can exercise by writing to the following address email@example.com:
a) Your data protection rights
To request access to your personal information and information related to our use and processing of your personal information;
To request the correction, if the personal information is inaccurate, incomplete or outdated, or deletion of your personal information;
To request that we restrict our use of your personal information;
To receive personal information which you have provided to us in a structured, commonly used and machine-readable format;
To withdraw the consent for processing of Personal Data, based on previously given consent, at any time;
b) Opting out of receiving electronic communications from us
If you no longer want to receive marketing-related emails from us, you may opt-out via the unsubscribe link included in such emails.
You also have the right to lodge a complaint with a supervisory authority, which, for the purposes of Slovenia, is the Information Commissioner, the contact details of which are available here: https://www.ip-rs.si/en/about/about/
For further information about your rights in relation to your personal information, including certain limitations, which apply to some of those rights please see Articles 12 to 23 of the General Data Protection Regulation (GDPR), which is available here: http://ec.europa.eu/justice/data-protection/reform/files/regulation_oj_en.pdf.
Security and retention
We make reasonable efforts to provide a level of security appropriate to the risk associated with the processing of your Personal Data. We maintain organisational, technical and administrative measures designed to protect Personal Data covered by this Policy against unauthorised access, destruction, loss, alteration or misuse, including:
Only sharing and providing access to your personal information to the minimum extent necessary and subject to confidentiality restrictions;
Updating and testing our security technology on an ongoing basis;
Using secure server providers to store your personal information;
We retain your Personal Data as long as we are providing the Services to you or for a period during which we reasonably anticipate providing the Services. Even after we stop providing Services directly to you, and even if you close your account, we may retain your Personal Data:
to comply with our legal and regulatory obligations.
to enable fraud monitoring, detection and loss prevention activities.
to comply with our tax, accounting, and financial reporting obligations
where required by our contractual commitments to our financial partners (and where data retention is mandated by the payment methods you used).
As indicated above we will store your information for no longer than necessary. When information is no longer needed, we shall delete it using reasonable measures to protect the information from unauthorised access or use.