Racketry Privacy Policy

Last updated: July 1, 2023

This Privacy Policy includes important information about your personal data and we encourage you to read it carefully.


Racketry d.o.o., Gabrsko 12, 1420 Trbovlje, Slovenia (“we”) wrote this policy to make it clear about our use of the Personal Data that is entrusted to us. If you want to exercise any of your rights in relation to our processing of your Personal Information, we are the responsible party.

This Privacy Policy (“Policy”) describes the “Personal Data” that we collect about you, how we use it, how we share it, your rights and choices, and how you can contact us about our privacy practices. We are in compliance with the General Data Protection Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR).

We offer services to our users, through our:

Website Racketry - Smart Table Tennis Rackets (the “Website”);

Website app https://lab.racketry.com (the “Web app”);

mobile application (the “mobile app”);

“Services” listed above are products and services that are covered by this Policy.

“Personal Data” means any information that relates to an identified or identifiable individual, and can include information that you provide to us and that we collect about you, such as when you engage with our Services.

If you do not agree to these terms, please do not use our Service.

For general information and privacy questions please feel free to contact us via info@racketry.com.

Personal Data that we collect and Purposes of Data Processing

a) We collect, use and share Personal Data of visitors of our Website. When you visit our Website, we will receive your Personal Data either from you providing it to us or through our use of cookies. Please see our Cookie Policy.

We use and share the above mentioned Personal Data for means of personalisation. We use information about you that we gather from cookies and similar technologies to measure engagement with the content on the Website, to improve relevancy and navigation and to personalise your experience.

b) When you place an order on our Website, you will need to provide an email address, a first and last name, and a shipping and billing address. In order to complete your order on our Website, you will also need to provide payment information, such as your credit card. This information is needed in order to process your order and is not stored on our servers but servers of our 3rd party providers. The 3rd party provider used for payment processing is Stripe.

c) You can register for the use of our Services by manually creating an account. By doing this you will need to provide a first name, last name, a valid email address and a password.

d) Racketry is designed to record telemetry data from the smart table tennis rackets and further process this information giving users enhanced training and playing experience via standard Bluetooth location protocol. In order to do that, it’s necessary to collect data about your location. We use the term “Location Data” to refer to the combined location data of a device.

e) We provide support services via direct email. We collect Personal Data you may have to provide to our team in the process. This includes, but is not limited to: your name and email address.

How we may share your Personal Information with third parties

We may share your data (including Personal Information) with our affiliates or Data Processing Partners, which are:

IT Services and Infrastructure Providers



Order Fulfilment Services


Pošta Slovenije


Analytics Providers

Google Analytics

Hot jar

Third Party Advertising Providers

Google Adwords



We may also release your information as permitted by law, such as to comply with a subpoena, or when we believe that release is appropriate to comply with the law; investigate fraud, respond to a government request, enforce or apply our rights; or protect the rights, property, or safety of us or our users, or others. This includes exchanging information with other companies and organisations for fraud protection.

Please note that the scope of this Privacy Policy is limited to information and data collected or received through your use of the Service. We are not responsible for the actions of third party individuals or companies, the content of their sites, the use of information or data you provide to them, or any products or services they may offer. Any links to those sites do not constitute our sponsorship of, or affiliation with, those individuals or companies.

Your rights in relation to your data

You have the following rights in relation to your personal information, which you can exercise by writing to the following address info@racketry.com:

a) Your data protection rights

To request access to your personal information and information related to our use and processing of your personal information;

To request the correction, if the personal information is inaccurate, incomplete or outdated, or deletion of your personal information;

To request that we restrict our use of your personal information;

To receive personal information which you have provided to us in a structured, commonly used and machine-readable format;

To withdraw the consent for processing of Personal Data, based on previously given consent, at any time;

b) Opting out of receiving electronic communications from us

If you no longer want to receive marketing-related emails from us, you may opt-out via the unsubscribe link included in such emails.

You also have the right to lodge a complaint with a supervisory authority, which, for the purposes of Slovenia, is the Information Commissioner, the contact details of which are available here: https://www.ip-rs.si/en/about/about/

For further information about your rights in relation to your personal information, including certain limitations, which apply to some of those rights please see Articles 12 to 23 of the General Data Protection Regulation (GDPR), which is available here: http://ec.europa.eu/justice/data-protection/reform/files/regulation_oj_en.pdf.

Security and retention

We make reasonable efforts to provide a level of security appropriate to the risk associated with the processing of your Personal Data. We maintain organisational, technical and administrative measures designed to protect Personal Data covered by this Policy against unauthorised access, destruction, loss, alteration or misuse, including:

Only sharing and providing access to your personal information to the minimum extent necessary and subject to confidentiality restrictions;

Updating and testing our security technology on an ongoing basis;

Using secure server providers to store your personal information;

We retain your Personal Data as long as we are providing the Services to you or for a period during which we reasonably anticipate providing the Services. Even after we stop providing Services directly to you, and even if you close your account, we may retain your Personal Data:

to comply with our legal and regulatory obligations.

to enable fraud monitoring, detection and loss prevention activities.

to comply with our tax, accounting, and financial reporting obligations

where required by our contractual commitments to our financial partners (and where data retention is mandated by the payment methods you used).

As indicated above we will store your information for no longer than necessary. When information is no longer needed, we shall delete it using reasonable measures to protect the information from unauthorised access or use.

Updates to this Privacy Policy

We will occasionally update this Privacy Policy to reflect new services, changes in our privacy practices or relevant laws. If we make any material changes we will notify you by email (sent to the email address specified in your account) or by means of a notice on our Website prior to the change becoming effective.

Contact us

  • Racketry, d.o.o.
  • Gabrsko 12, 1420 Trbovlje
  • Slovenia
  • info@racketry.com
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